Galaxy S25 Plus Fixed! Going the Extra Mile with Our On-Site Delivery Service! 📱✨
Hello from Phone Fix Okinawa!
Today, we’re sharing a story about a screen replacement repair for the brand-new Galaxy S25 Plus and a heartwarming moment of customer service.
【The Near Miss Delivery Drama】
The screen repair for the customer’s Galaxy S25 Plus was completed successfully. We immediately texted to let them know, but they were so busy with important work that they couldn’t find the time to come pick up the phone.
Understanding the customer’s urgent need—”I need my phone, but I can’t take the time off”—we made a special offer: “If you’re too busy, should we deliver it to a nearby location?”
We agreed on a meeting spot. However, that’s where the little bit of drama began!
“The customer has no phone, so we have to search for them!”
We knew what the customer looked like, but since their smartphone was being repaired, they couldn’t receive calls or messages from us. We kept missing each other and passing by without noticing one another (laughs).
We didn’t give up, and when we finally met, the customer’s smile was unforgettable.
🌟 Our Job Is to Solve Problems and Create Smiles
At Phone Fix Okinawa, we don’t see our job as simply “repairing smartphones.”
Our true mission is to solve the customer’s “I’m in trouble,” remove their anxiety, and ultimately, bring the biggest “smile” to their face. Being flexible and adapting to the customer’s situation, as we did in this case, is what our service is all about.
Seeing the beautiful screen of the Galaxy S25 Plus restored, and more importantly, knowing we solved the customer’s problem, brought us genuine joy.
With the spirit of “Makachoke!” (an Okinawan phrase that means “Leave it to us!”), we deliver heartfelt repairs and service.
📍 Phone Fix Okinawa is located inside Forest Market Rycom, right next to AEON Mall Okinawa Rycom.
⏰ Open: 9:00 AM – 6:00 PM (Closed Wednesdays)
📅 No appointment needed | 🇯🇵🇺🇸 English-friendly
📞 For appointments & inquiries, DM us or call!
コメント